Number of Chat Agents  Number of chat agents (user logins) included in each package by default. Each extra chat agent will incur an additional fee depending on the package chosen.
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1
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1 +
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2 +
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2 +
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Unlimited Live Chats
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Windows and Mac Desktop AppsChat agents can use our intuitive web interface or Windows/Mac desktop apps to handle multiple simultaneous chats. Stay logged in all the time and make it easy to respond to your visitors.
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iPhone/iPad and Android AppsChat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere!
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Custom Branding, Colors, & ThemesCustomize your chat widgets to match your site's brand. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Learn more...
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Multi-Language SupportCustomize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and much more!
Learn more...
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Canned Messages (Saved Replies)*Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second! Free accounts are limited to five canned messages while others have no limitations.
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Banned Visitors* Ban abusive visitors from accessing your live chat widgets. Banned visitors will not see your widgets and will not appear on your visitor dashboard or trigger any sound or desktop alerts. Free accounts are limited to five banned visitors while others have no limitations.
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3rd Party IntegrationsIntegrate with Zapier to connect with 1000+ of your favorite apps, including email marketing platforms such as MailChimp, CRMs like Pipedrive, and ticket systems such as Zendesk. We also directly support Infusionsoft's CRM software, where you can automatically post live chat transcripts and offline email submissions into your Infusionsoft CRM.
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Proactive Chat Connect with your customers proactively. You'll see improved customer engagement and ultimately more sales! Configure the number of seconds before a chat starts and customize the message displayed to website visitors. Learn more...
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Chat Smart MessagesTrack customers' behavior in Formilla with custom attributes & events, and use the data to send well-timed live chat messages to your customers (e.g. when users sign-up, based on purchase activity, # of website visits, etc.).
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Custom Pre-chat FormAsk visitors to fill out Name, Email, Phone, or other Custom Fields before starting a chat.
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Advanced CustomizationControl exactly what pages should show the chat button, including custom online/offline images that can be used in your header, footer, etc. Also, you can customize CSS to make it pixel perfect for your needs.
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Hours of OperationSet hours of operation and your chat widget will appear online during the time frame specified. Your chat widget will appear offline outside of your configured settings and collect offline email submissions in the Customer Inbox.
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Chat DepartmentsOrganize multiple chat agents into departments such as Sales or Billing, and assign which departments can receive chats for a given chat widget. By default, all agents within your account will receive chats.
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Unlimited Live Chat WidgetsCreate more than one live chat widget to support multiple languages, use different colors and text on pages of your site, and more!
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Real-time Visitor MonitoringView the most active visitors on your site in real-time, and request a chat with any of them! You see each visitor's page URL, referring site, new user vs. returning, and more.
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Install on Multiple WebsitesInstall Formilla Chat on up to 5 websites and chat with customers from a single dashboard. Use Display Rules to make the messaging the visitor sees on each site unique.
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Remove Formilla BrandingWe provide the ability to remove Formilla.com branding from your chat widget, upon request.
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File SharingAllow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.
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Unlimited Email MessagesSend unlimited emails to contacts using your business domain (example: [email protected]) without any mention of Formilla. Schedule automatic deliveries to the perfect target audience! Growth package includes up to 10,000 contacts and more can be added for an additional fee, if necessary.
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Custom Bots* Custom Bots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Custom Bots can be added to any package for $34.99, which includes up to 500 chats per month. Each 500 chats beyond the initial 500 will be an extra $34.99 per month.
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+$34.99 / mo.
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+$34.99 / mo.
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+$34.99 / mo.
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A.I. Chat Bots* Helper Chat Bots respond to common visitor questions 24/7, with the power of Artificial Intelligence. Helper Bots can be added to any package for $34.99, which includes up to 500 chats per month. Each 500 chats beyond the initial 500 will be an extra $34.99 per month.
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+$34.99 / mo.
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+$34.99 / mo.
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+$34.99 / mo.
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Unlimited Marketing PopupsShow popups to your contacts with multiple display types (lightboxes, corner popups, website bars). Growth allows for unlimited views based on your number of contacts, while other packages have limitations. Growth includes up to 10,000 contacts and more can be added for an additional fee, if necessary.
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1,000 / mo.
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5,000 / mo.
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10,000 / mo.
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Contact Management Super fast search and filtering options to find your contacts quickly. Tag and Segment high-value prospects for follow-up or any other purpose!
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Last 60 days
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Chat History Access your chat conversation history, and sort, prioritize, and filter conversations to find what you're looking for with ease. Note: Standard accounts with contacts created over 60 days ago will have all their related chat data removed (including any recent chats).
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Last 60 days
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Move Chat Button LocationEasily move the position of your live chat button and chat widget to the bottom left or right of your website.
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Google Analytics IntegrationIntegrate Formilla with Google Analytics to track multiple Live Chat events, such as how many visitors started chats, how many leads were captured, etc. This feature provides valuable information to learn more about how your marketing campaigns are performing.
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Auto-Responder For example, if a visitor submits a chat request and you're unable to respond in 60 seconds, you can automatically respond and mention you'll be able to help momentarily, or ask the user to leave their contact information to follow-up as soon as you're available.
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User/Agent is Typing a Message...Now, you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.
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Powerful Chat NotificationsDon't miss a chat again! When using the web interface, agents will receive sound notifications and the browser page title will blink. Also, agents can enable Desktop Notifications for Chrome, Firefox, & Safari for even more convenience. Note: IE doesn't currently support Desktop Notifications.
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Chat Transcripts View your chat transcripts from within the Formilla dashboard, or simply configure email notifications to receive transcripts directly to your inbox.
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Custom Fields Custom fields can be passed into Formilla such as account and customer numbers, phone, email, name, etc. This information neatly ties into the Formilla dashboard so that agents can see additional information about a customer during chat conversations.
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Reports All accounts come equipped with reporting capabilities. Capture the number of offline chats you receive along with user reports for detailed breakdowns of operating system in use, screen resolution, browser, and more.
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Secure Chat (SSL) Secure your chat conversations with SSL (Secure Sockets Layer). A must have for ecommerce sites especially!
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Chat & Email Support Our support is lightning fast. Simply reach us via email at [email protected] or start a chat while we're online if you have any questions. Note, free accounts may experience a small delay if we're experiencing a surge in support requests.
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Phone Support Phone support is available along with a dedicated account manager. Your account manager will reach out to you and help you with anything you need to get started right away!
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